Update June 2021

As of June 30, 2021 we will be able to reopen access to our float tanks without a doctor’s note being required. Pre-booked appointments are still required and we will still be performing our COVID screening protocols for all clients.

Update January 2021

With the Lockdown in effect, we are open for float therapy appointments provided that we receive a doctor’s note prescribing floating for therapeutic purposes prior to booking. For more information and to send your doctor’s notes to us please email info@flowspa.ca

Update July 2020

As of Stage 3, Flow Spa is fully reopened and accessible to the public for appointments.

Please note that we have reduced the number of available appointments to allow for greater physical distancing. Appointments must also be booked in advanced at this time to complete the COVID-19 screening questions and we will not accept walk in appointments.

Update June 15, 2020

Float centres are still restricted under phase 2 of reopening in Ontario. As a further development to that restriction, I can start to allow some people to float although there are strict guidelines we must meet if you are looking to come in and float away some of the stress that has accumulated over the last several months.

In order to book a float at this time, you must have a prescription from a regulated health professional specifically stating float therapy as part of your treatment plan.

If you have a doctor or other health care professional like a massage therapist, physiotherapist or chiropractor that you can see, you can ask them to include float therapy as part of your treatment plan as we will need proof of this to book you in.

We will not be providing reimbursable receipts for your insurance company for these because the RMT or other health care professional must be on site at Flow Spa in order for insurance companies to accept the receipt for reimbursement.

However I do hope that this will allow some semblance of balance to return to our lives as things continue to progress in the right direction.

If you need help finding someone to provide you with this referral, reach out to me, as some of my health care friends are helping us out to get started back up.

You will need to reach out to us at this time to schedule an appointment as we require the documentation from your health professional and we are doing a COVID-19 screening on everyone planning on coming in to the spa.

Thank you so much for your patience over the last three months.

I hope to see you soon,

RJ Kayser

March 24, 2020

Dear Friends,

The world is a very strange and different place right now. The news and our understanding of COVID-19 have been rapidly changing and I've been keeping a close eye on the advice of the leaders and expert researchers of float tanks and water science and sanitation to know what to do during the pandemic.

As you all know, Ontario and the City of Peterborough have declared a State of Emergency and have closed all non-essential businesses.

I have opened up availability to our Calyx Wellness CBD products for shipping or delivery through our website if you need a remedy for pain relief or help with stress and anxiety through these trying times.

Also, if anyone needs any wellness support or just someone to talk to, I will be setting up a calendar for free one-on-one Skype or zoom consultation calls to help you identify the best things that you can do during this time to optimize your wellness and well-being. I have talked with many of you at Flow Spa before or after a float or other appointment and am keenly aware of the value that I can bring through coaching, which is particularly important at this time.
Respond to this email if you're interested in getting this support or I'll post an update in the coming days with a scheduling link.

Regarding Memberships and Transitioning to a New Booking System

Coincidentally, Flow Spa was also in the process of upgrading to a new scheduling system in which case I have to migrate all membership data but credit card data on file will not be carried over. At this time I'm going to pause all membership payments and hope that all of our great members will sign back up with us after this is over. All of your floats on file will still be available, as always, with no expiry, and the great thing about the new scheduling system is that even if you do cancel your membership in the future, you will still have access to all of those float credits without having to contact us because the system won't "expire" them.

If you do choose to sign up as a member after we can re-open I will be offering you all a discounted lifetime rate on memberships in appreciation of your support in the last year. We will have to set this up in person at the spa when we are ready to re-open but I have decided moving forward that if you've set up a membership with a card on file, it will simply be a month-to-month membership and you can cancel or pause your membership at any time.

Also, if you wish to or are able to continue to support Flow Spa through these trying times and keep your membership active, let me know and I'll double the rewards that you receive on your membership - meaning you'll receive 2 Floats for your regular Membership Price during this time until we re-open. 

Stay well during this time and keep connected with your loved ones.

Don't hesitate to ask if you need anything.

Find your flow,

RJ

March 14, 2020

 Dear Friends, 

Since day 1, cleaning and sanitation at Flow Spa have been a top priority of ours. I have approached this attention to detail with the care that was instilled in me in my past roles a food scientist and food safety manager for Queen’s University.

We have always used the most effective sanitization systems recommended by the Peterborough Public Health Department and medical industry standards for sanitizing our float tanks. 

Out of respect and in doing our due diligence, in addition to our regular protocols to keep the spa spotless and sanitized, the Flow Spa team has been trained to take additional steps to disinfect all contact surfaces between customers.

Flow Spa is a low traffic business and it’s the perfect way to escape the pandemonium and relax through these stressful times.

Stress wreaks havoc on the immune system, so if you want to optimize your health and immune system during this time, do the restorative activities that help your nervous system to relax. Meditate, get outside for a walk, read for pleasure. 

We want all of our customers to have the most relaxing experience ever when they come into the spa so if you’re feeling like you need to stay home and reschedule your appointment, please don’t hesitate to give us a call or use our online booking system to reschedule your appointment. 

Be Well and Find Your Flow, 

RJ Kayser